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The product is perfectly fine but the delivery and correspondence was non existent. The item was in stock when i ordered with no wait times listed. After not hearing anything after 2 weeks i was told it would be in stock that week and posted. Another 2 weeks passed and i emailed again with the same response. Postage took 7 weeks with no explanation or applogyy
Hi Tania, thank you for the honest feedback, and we're sorry — this isn't the experience we want anyone to have. You're right that the item showed as in-stock with no wait time at checkout, and you should have been kept in the loop the moment that changed. A seven-week wait with no proactive updates and no apology isn't good enough, and we take that on us, not you. We're glad the product itself was right for you, and we're fixing our stock and communication process so this doesn't happen to the next customer. If there's anything we can still do for you, please reach out directly — we'd like to make it right.
